Refund Policy | Recrutio

This policy applies to Recrutio licenses contracted by companies under the accepted commercial offer and agreement.

1. License termination

The license may end under the terms and deadlines in the commercial agreement. Access remains available until the date set by contract or written agreement between the parties.

2. License refunds

Payments for monthly or annual periods already started are non-refundable. Mandatory legal exceptions and proven billing errors are reviewed individually.

3. Included volume

The annual license volume may be used at any time during the contract year. Under the monthly license, unused volume does not roll over. An unused part has no cash value and cannot be refunded separately.

4. Billing errors and duplicate charges

If you spot a billing error, duplicate charge or unauthorized transaction, contact us within 14 days of the transaction at contact@recrutio.ro. We will investigate and, if confirmed, issue a refund to the original payment method within 5–10 business days.

5. EU consumer rights

Recrutio is provided to companies under a commercial agreement. Where mandatory consumer protection rules apply, they take precedence.

6. Billing

Billing follows the accepted commercial offer and agreement. Fiscal documents are sent to the customer company through the agreed channels.

7. How to reach us

For any question on billing, cancellations or refunds, email contact@recrutio.ro. We reply within 2 business days.

See also: Terms and Conditions • Privacy Policy

Refund and Cancellation Policy

At a glance — what you need to know